Returns Policy

Returns Policy:

Dear, Friend!

We are sorry to that item did not work out for you.

Baby Family Gifts has friendly, hassle free 30 days Return Policy.

Eligible product(s) must be returned using a trackable shipping method.

We recommend that you insure your package, if item's cost is more than 50 dollars.

Please assure proper packaging, which will allow your items to reaches us in original condition.

We will process your return after receiving your return within two business days.

Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions.

Please Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

Your item must be in its original Unused condition to qualify for full refund. All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product.

Any product(s) returned without original documentation will be rejected. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

In some situations, buyers could be responsible for restocking fees that may be applicable. This amount may be deducted from the refund amount.

1 The buyer returned an item in the original condition more than 15 days past the return window.
You will receive 80% of the item's price.

2 The buyer returned a items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to seller error.
You will receive up to 50% of the item's price.

3 The buyer changed their mind about a purchase because it was an accidental order or they no longer needed the item (“bought by mistake” or “no longer needed ” reason codes). They returned the item from that order in the original condition within the return window.
You will be charged: a Return shipping cost if you requested us to provide you with prepaid return label.

Please be sure to include in your package a signed letter stating the reason for your return and how you would like us to handle your return (refund or exchange).

Please include original invoice or package slip with your return if possible to help expedite the return process.

Baby Family Gifts does not refund original shipping or Expedited shipping expenses.

Seasonal item will be subject to 20% restocking fee.

Our return shipping address is

Baby Family Gifts
8435 NE 143rd Street
Kirkland, WA 98034

Phone: 425-820-2521
Fax:     425-460-8557
Thank you for shopping with us and helping us support kids with Autism!

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